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Patient Billing Frequently Asked Questions (FAQ)

Patient Billing Frequently Asked Questions

Below are commonly asked questions and answers about our patient billing services. If you would like more information, contact a Patient Navigator at 1-888-979-8669 (choose option 3), Monday-Friday 9:00 AM – 7:00 PM CT.

Will I receive a bill from Caris Life Sciences (Caris), and when can I expect it?

Caris will bill your insurance company directly as an independent service provider and work directly with them to process claims. Insurance companies usually take 60-90 days to respond to claims from Caris. You may receive an Explanation of Benefits (EOB) during this time, but this is NOT a bill. According to the terms of your healthcare plan, a bill for the deductible, co-insurance, or co-payment may be sent once the insurance company has processed the claim.

What is an Explanation of Benefits, and does it require further action on my part?

The EOB is not a bill. The EOB is simply an estimate of financial responsibility. Each time Caris submits a claim to an insurance provider, and the claim is processed, the insurer sends an EOB that details what portion of the claim the insurer plans to pay. An EOB may not require payment even if there is an “Amount Due” indicated. If you have any questions about an EOB, please contact your Patient Navigator at 1-888-979-8669.

Is Caris “in-network” with my insurance provider?

Depending on your insurance provider, Caris may or may not be considered in-network with your provider. However, we will perform the services your physician ordered and deemed medically necessary regardless of network provider status.

What happens if coverage is denied?

Caris billing specialists will work with the insurance provider to file appeals and pursue coverage on your behalf.

How do I file a secondary, or supplemental, insurance claim?

Caris will file all secondary, or supplemental, insurance claims on your behalf. If you receive a bill and believe that a secondary claim has not been filed, contact your Patient Navigator at 1-888-979-8669 to verify the claim submission and ensure the proper paperwork has been submitted.

What happens if my insurance pays me directly for the testing?

If you receive a reimbursement check directly from your insurance provider, please forward those funds directly to Caris for the services we performed. Caris will contact and invoice patients who receive direct reimbursement payments from their provider.

What happens if I cannot afford to pay for molecular testing?

We understand the financial burden of cancer care can be overwhelming at times. We have a Molecular Testing Assistance Program that provides added financial flexibility for patients. Additionally, Caris has established a Compassionate Care Program to assist uninsured patients or those who may not be able to afford any associated out-of-pocket costs. (Limits and conditions apply.) Contact your Patient Navigator at 1-888-979-8669 to get more information on these programs.

Can I pay my bill online?

Yes, you may pay your bill online.

Who can I contact if I have additional billing questions?

Your Patient Navigator is available to answer any questions you might have, at 1-888-979-8669. Please have your account number (found on your bill) and insurance policy number (located on your insurance card) available for all billing inquiries.

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Contact Us

Phone: 1.888.979.8669

Fax: 1.866.479.4925

Email: CustomerSupport@carisls.com


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Our diverse faculty of medical and scientific experts are exclusively focused on advancing molecular knowledge from the bench to the bedside.

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