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Customer Support

Customer Support

The Caris Molecular Intelligence® Customer Support team is prepared to support the many complex and ever-changing dynamics of precision medicine. We have specialized teams to assist physicians and their support staff, as well as dedicated Patient Navigators to assist patients through the tumor profiling process. If you have questions or would like more information about Caris Molecular Intelligence, please contact us.

United States:

  • Phone: 1.888.979.8669
  • Fax: 1.866.479.4925
  • Email: CustomerSupport@carisls.com
  • Hours of operation: Monday – Friday, 7:00 AM – 7:00 PM (Central Time)


Our experienced Customer Support team can assist with all issues relating to Caris Molecular Intelligence, including:

  • Logistics/courier pick up
  • Testing methods and turn-around time (TAT)
  • Sample requirements and shipper kits
  • Report delivery, status or interpretation
  • Expert oncology and pathology consultations
  • Requests for evidence references
  • Patient education materials
  • Billing inquiries
Request Supplies Form

Order what you need, when you need it. Supplies are an important part of the tumor profiling process.

  • Paraffin Block and Unstained Slides Kit (FFPE; fixed tissue)
  • Formalin Kit (fresh tissue)
  • Blood Shipper Kit
  • Customized Requisitions


Tissue Inspection and Cell Enrichment

When needed, lab staff will microdissect specimen to increase the Cancer Cell Density for higher quality testing and potentially reduce the number of required slides.