Customer Support
The Caris Molecular Intelligence® Customer Support team is prepared to support the many complex and ever-changing dynamics of precision medicine. We have specialized teams to assist physicians and their support staff, as well as dedicated Patient Navigators to assist patients through the tumor profiling process. If you have questions or would like more information about Caris Molecular Intelligence, please contact us.
United States:
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Phone: 1.888.979.8669
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Fax: 1.866.479.4925
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Email: CustomerSupport@carisls.com
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Hours of operation: Monday – Friday, 7:00 AM – 7:00 PM (Central Time)
International:
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Phone: 00 800 12 12 30 30
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Email: InternationalSupport@carisls.com
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Fax: 00 800 12 12 32 32
Our experienced Customer Support team can assist with all issues relating to Caris Molecular Intelligence, including:
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Logistics/courier pick up
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Testing methods and turn-around time (TAT)
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Sample requirements and shipper kits
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Report delivery, status or interpretation
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Expert oncology and pathology consultations
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Requests for evidence references
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Patient education materials
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Billing inquiries
